How do I purchase tickets and receive my tickets?
From anywhere in the web site, clicking on the movie that you want will take you to the home page for that movie. Once you have decided on a movie, select the date that you want from the dates listed and simply click on the showtime of the performance you wish to attend. Enter the number of tickets you need for each ticket type and select “Add To Cart.”
Once you complete your transaction, roseburgcinemas.com will e-mail you an order confirmation. Print your confirmation and bring it to the theatre. If you have problems with printing, you may re-print your confirmation page or simply write your confirmation number on a piece of paper and take it to the theatre. If the theatre has a kiosk in the lobby you may select the Internet Ticket Pickup option and enter your confirmation number to print your tickets. If the theatre does NOT have a kiosk, any box office cashier can print your tickets by entering your confirmation number.
How far in advance can I purchase tickets?
All dates with showtimes available for purchase will be listed on the web site as soon as they are available. For most movies, this will typically be approx 4 to 11 days in advance – most movie schedules are finalized on Monday or Tuesday for the upcoming week. For special showings tickets may be available a month or more in advance. We always list the current schedule on our web site. roseburgcinemas.com is the most accurate website for up-to-the-minute showtime information.
What happens if I lose the confirmation number?
roseburgcinemas.com also sends you an e-mail containing your confirmation number. If you lose the number or forget to write it down, refer to the e-mail from roseburgcinemas.com. If you did not receive a confirmation email you can contact us at firstname.lastname@example.org to request your confirmation information.
When and where do I pick up my movie tickets?
You can pick up your tickets from the theatre any time after your ticket purchase is completed – even in advance of the day of the showing. Simply present your confirmation or your confirmation number at the theatre’s ticket booth, and our staff will give you your tickets. If the theatre has a kiosk in the lobby, you may print your tickets by selecting “Internet Ticket Pickup” at the kiosk and entering your confirmation number. Remember, you MUST have your confirmation number to pick up your tickets.
Why is a service fee added to the price of each ticket?
In order to provide this convenient online service, we add a minimal charge as a service fee. By purchasing tickets online in advance, you are guaranteed a seat and avoid a sold-out showing.
Is it safe to order tickets over the Internet?
When you place an order, the information that you provide us is sent via a secure connection so that it cannot be read as it travels over the Internet. Once your information arrives at roseburgcinemas.com, it is carefully stored and protected from unauthorized access.
Once I purchase a ticket how do I get refunds or make changes to my order?
Once tickets are purchased on roseburgcinemas.com, there are no refunds or changes available. Please confirm your showtime carefully before purchasing your tickets. Because your seat is guaranteed for the entire showing of a movie, we are not able to offer refunds. In the rare situations when a show is cancelled, you will be entitled to a refund for the full purchase price of your tickets including any service charges. In these situations please send an email to email@example.com or submit a support request through roseburgcinemas.com and include the theatre, movie, showtime, email address and your confirmation number.